Context
The challenge
Sales, finance, and operations teams worked from disconnected CRM and ERP systems, causing duplicate data entry and order errors.
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Use CaseManufacturingEnterprise Integration
Use case
CRM & ERP Integration Hub
Bi-directional sync between CRM, ERP, and quoting tools with governed APIs and error recovery workflows.
5
Systems connected
Illustrative visualization
~50%
Data entry reduction
Illustrative visualization
Approach
What we built
We architected an integration hub with canonical data models, idempotent sync jobs, and monitoring for CRM–ERP–quoting platform connectivity.
Results
Outcomes
What changed for the business after delivery.
- Single customer view across systems
- Eliminated duplicate order entry
- Recoverable failed sync workflows
Deliverables
- Integration hub & API gateway
- Canonical customer/order models
- Bi-directional sync services
- Operations monitoring dashboard
Technologies used
- Node.js
- REST APIs
- GraphQL
- PostgreSQL
- Message queues
- Docker
Use Cases
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